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Client Testimonials


"Arch is the solution of choice in 400+ OK Foods stores countrywide. It is a long-standing relationship going back more than 18 years. Arch Retail, the in-store solution, is supplemented by integrated Value Adds at POS, Arch Mobile and Arch Enterprise as the central Head Office merchandising solution. An integrated customer loyalty program further adds value to the operation. We are partners, where understanding each other’s business, is crucial to our success. Their cutting edge products are supported by efficient service backup. The partnership with Spinnaker has been instrumental in growing the OK Foods Group."

Louise de Goede – Scanning Systems Manager, OK Foods Group


"Arch has been with Cambridge Food since the inception of our business some 15 years ago. As a robust POS system, we have utilised the complete back office functionality and stock management capabilities to the fullest. Our business is expanding regionally and Arch through Spinnaker Software Management have been able to grow and develop alongside us successfully, so much so that we have been able to develop full integration between Arch central module and SAP Retail to give us the best in class finance, retail and forecasting systems to manage our business into the future."

Bonnie MacAdam – Business Systems Manager, Cambridge Food


"We have a long-standing relationship with Arch Retail, dating back to 2007, when all our Wholesale stores were converted to Arch. In the interim we have also grown our Retail operation. We currently have 40 Wholesale and 26 Retail stores operational on Arch in Botswana and 19 stores in Namibia. We’ve also implemented Arch Enterprise, which has given us centralised control over listing and pricing of merchandise. Infinity, their loyalty system is also operational in all our stores. The Arch suite of products and the professional support thereof, has been instrumental in our operational success."

David Levin – Sefalana Group (Botswana & Namibia)


“The growth in our store operation necessitated the implementation of Arch Retail as an integrated management solution in March 2017. The decision to convert the store to Arch, was a strategic one. Arch facilitated the change required in the business dynamics and brings more structure and discipline to the operation. Margin control through Arch is critical in the success of the store. Arch, as business partner, has definitely played an important role in our growth and in us receiving the international IGA Retailer of the Year award in 2019.”

Suhail Bayat, Director (Supersave Hyper Foodtown – Pietermaritzburg)

 

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