Service departments, especially Fruit & Veg, Butchery and Deli pose challenges with regards to efficiency and shrinkage. Arch Retail offers creative functionality with recipes and bulk breaking (butchery) aimed at optimising efficiency, thus protecting margins. Measures to control shrinkage in these departments have traditionally received attention and are continuously improved.
One aspect of curbing shrinkage is verifying the weight of weighed products (in-store) at POS. The one scenario is where the service department attendant weighs a product, prints the label, but then add additional product before shrink wrapping or closing the bag/container. This is called ‘sweethearting’ and is prevalent where the attendant and the customer are acquainted. The second scenario is where the customer himself, presents a product in a bag/container, to have it weighed in-store. After the label is attached, the customer then adds additional product. Both these scenarios contribute to the evil of shrinkage.
Arch Retail offers Weight Verification at POS to curb this. The system is set up for selected products to be weighed on an inline scale at POS, comparing it to the weight as per the label. If the variance deviates from the configured weight tolerance level for that specific product, the POS system will prompt for supervisor intervention. Feedback from Arch clients are that the measure works wonders and that they have seen a marked decline in weight discrepancies and thus shrinkage.